Servicebot is a integrated feature from the eSUB IT Support Desk. It allows for interactions of user related tickets within Microsoft Teams in a conversational manner.
- Below are some general use cases
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How to start a conversation with Servicebot?
- Start a conversation with Servicebot just like any within Microsoft Teams.
- Select the icon to start a new chat, and type in "Servicebot" within the, "To" field.
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How to submit/raise a ticket with Servicebot?
- When in a conversation with Servicebot, type in, "Raise a ticket" and submit the text.
- It'll bring up an option to put in a ticket request.
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How to view submitted tickets?
- A list of submitted tickets can be viewed in conversation by typing, "my tickets" into the chat box and submitting it.
- An option to view submitted tickets will be available.
- Updates from user submitted tickets will show up in the Servicebot conversation.
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How to reply to a ticket?
- Replying to a ticket can be done by selecting the "Reply" option when viewing an update from a ticket in the Servicebot conversation.
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How to view additional options with Servicebot?
- Type, "Help" when conversing with Servicebot to view its available options.
- As it evolves with functionality, more options should be added under this command.
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How to start a conversation with Servicebot?